As Gold Hotels family, we would like to know you that your all comments are important to us.
- According to the Turkish standard İnstitute 10002 Complaint Management and Satisfaction system is applied in our hotel, all the complaints, requirements and opinions are recorded and evaluated.
- We response the complaints as soon as possible and the complaints evaluated unbiased and fair manner and no charge is expected for this.
- We aim to serve you in the best way by protecting the confidentiality of the guests’ personal information within this service.
Gold Hotels Management